Ryanair fines customers for failing to check in

… even though their website was down

check in

The Telegraph reports online that Ryanair has fined customers £55 for failing to check in online – even though its website was down.

Ryanair has apparently handed passengers £55 surcharges for checking in at the airport, despite its online check in facility being unavailable because its website was down.

The airline asks travellers to check in online or using its mobile app, and charges fees to passengers who check in in-person. The £55 fee is charged at per traveller.

Customers on Twitter complained that Ryanair had charged them £55 despite its website being unavailable for several hours yesterday. There were hundreds of complaints to web monitoring service Down Detector that Ryanair’s website had crashed from 6am to 9.30am yesterday morning.

Multiple passengers posted screenshots to social media of the airline’s app, which appeared to show a message stating “something’s gone wrong with your request”.

Others reported that staff at Stansted Airport had continued to charge customers the fee. Full story on the link above.

This follows reports earlier this month that Ryanair was alleged to have turned away fleeing Ukrainian refugees at airports meaning that they missed flights and were threatened with check-in fees when they could not print their tickets.

COVID-19 in Madeira: updates can be found in an earlier post

17 thoughts on “Ryanair fines customers for failing to check in”

    • Horrible company. I flew with them once in 2017, and never again.

      Years ago, EasyJet and Ryanair were pretty similar.

      As time passed, Ryanair degraded significantly, while EasyJet has noticeably improved over the past few years.

      Just boycott Ryanair’s greedy ass and fly with other companies.

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  1. I’ve only been with them once. Had no choice as we were on a holiday to Croatia(lovely place) and the package included flights from Stansted and hotel etc. Plane was a 737 with massive overhead lockers, I bashed my head when sitting down and when sitting down the gap between head and locker was very small.

    I was expecting to be given a broom to sweep as we got off!

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  2. Well, well what do people expect. Flew every Monday out and Friday back for 2 years they are greedy and this is true to form. I will never fly them again.

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  3. Can’t see what all the fuss is about ? if a plane gets you there in one piece ? for a super low price ? Ryanair will bring the much needed tourists at a low cost to Madeira👍

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  4. Recently flew with Ryanair from FNC to Charleroi. We were not fined for not checking in online. You can only pay by creditcard on board for drinks and food…. That was a novelty !

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  5. Madeira does not need all inclusive style hotels: to support the local economy holiday makers need to support the local restaurants in Funchal and other towns/villages. All inclusive hotels should be banned as they do not bring the right tourists to the Island.

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  6. Steve Lomas, Anyone that actually knows Madeira and its people they would know that this island goes with tourism and the money changes will come some good some bad anyone that does not like it ? Go elsewhere.

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