easyJet accused of lying

Flights incorrectly labelled “sold out”

newspaper headlineaccuses easyJet of lying
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Following up on a story reported here recently, The i newspaper reports that the low-cost airline easyJet has been accused of lying to millions of customers after an investigation by them revealed that the carrier is marking potentially cancelled flights as “sold out” despite seats still being available.

One suggestion is that the “sold out” flights could make it easier for the airline to avoid or delay paying out hundreds of millions of pounds in refunds.

While the carrier, which flew 96 million passengers last year, is labelling thousands of flights from all its UK and European airport hubs as “sold out” throughout the peak holiday season in July and August, it has now admitted many actually have capacity. Thus the accusation of “lying”.

easyJet said it marked some flights “sold out” in order to avoid taking bookings on planes that it was unsure would fly due to the ongoing coronavirus restrictions.

Due to concerns over the health crisis, thousands of easyJet customers have already cancelled bookings and taken flights later this year or next when travel restrictions are likely to have been lifted. But, by doing so they have ruled themselves out of a refund should their original flight be cancelled at a later date, which could save easyJet hundreds of millions of pounds.

Martin Lewis, the founder of moneysavingexpert.com, said: “The cynical view is they know they are going to cancel flights and they are deliberately and cynically delaying cancellation to avoid paying out”, said Mr Lewis. “It’s tough to know where the truth lies. Telling people flights are sold out when they are not is a lie”.

“Jasmine Birtles, who runs consumer website moneymagpie.com, said: “This is basically just lying to the public. The public can be fair-minded, and it would have been better for easyJet to be honest with their customers”.

Thanks again to Jaime for the link

5 thoughts on “easyJet accused of lying”

  1. They are just messing around with people – you can understand their uncertainty when they have no clear guidance from the UK government, but they are messing around with the holiday plans of families who have little else to look forward to.

    Reply
  2. Marianne, we are not talking about people now booking flights. We are talking about customers who may have booked these flights many months ago, but easyjet are saying that those flights are ‘sold out’ when in reality they have been cancelled but easyjet can then delay repayment until they are ‘officially cancelled’.

    Reply
  3. I am under the impression that they actually want you to change the flight, but in doing so you will not be refunded anything if your new flight is cheaper. And if you change the flight within 14 days there is a charge of £32 per person per flight adding to the pressure not to wait to see if the flight is cancelled.

    Reply
  4. Alan, they do indeed want you to change your flight as from a business point of view that is better than returning money. However legally they do have to refund money for cancelled flights but the clock on refunds only starts ticking once the flights become officially cancelled. If you are forced to take a cheaper flight you can always opt for a more expensive seat so you don’t lose out as much.

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