Passenger fury over refunds

Ryanair, easyJet and British Airways for refusing to refund flights to Italy

Picture of Venice canals as airlines refuse to refund flights from the UKThanks to Peter for a link to a story on MSN News which reports that passengers have hit out at Ryanair, easyJet and British Airways for refusing to refund flights to Italy after seven people died from coronavirus there.

Italy has dramatically stepped up its fight to contain the virus after a huge spike in cases, with 229 diagnoses confirmed and seven dead. The country has effectively placed 50,000 citizens in lockdown by shutting off more than a dozen towns and cancelling public events, (the Six Nations rugby is now under threat) with Britons returning from the worst-affected regions of Lombardy and Veneto asked to self-quarantine at home.

But people due to fly to the country with either Ryanair, easyJet or British Airways this week are furious after air carriers told them they cannot get a refund and will have to pay to change their flights as routes are ‘operating as normal’.

The Foreign and Commonwealth Office has not changed its travel advice for Italy, so airlines claim there is no reason for extraordinary measures.

But despite the ‘danger zones’ being outside of major tourist areas, Britons are fearful they may come into contact with the virus and others say they will have nothing to do with attractions shut and residents banned from leaving their homes.

In contrast, the Irish Times reported on Monday that Irish citizens have been advised by the Department of Foreign Affairs not to travel to areas of Italy affected by a coronavirus outbreak.

3 thoughts on “Passenger fury over refunds”

  1. I read somewhere late yesterday that the Foreign Office had now changed their advice to “don’t travel to Italy unless you have to” (or similar) – probably it was on the Guardian web site.


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